Privacy Policy
of the tkbazz Platform

1 Introduction

tkbazz ("we", "us", "our") operates the tkbazz online gaming platform available at tkbazz.net. In the course of providing our services — which include sports betting, live casino, slots, and account management — we collect and process certain personal data about the individuals ("you", "your") who register and use our platform.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you have in relation to your data. This Policy applies to all users of the tkbazz platform, including registered account holders, visitors browsing without an account, and any individual who contacts our support team.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and tkbazz. If you have any questions about how we handle your personal data, please contact our support team at [email protected] before using the platform.

2 Personal Data We Collect

tkbazz collects personal data in the following categories. We collect only the minimum data necessary to fulfil each stated purpose and do not collect data speculatively or without a legitimate reason.

2.1 Identity & Registration Data

• Full legal name
• Date of birth (used for age verification — you must be 18 or older)
• Gender (where provided voluntarily)
• National Identity Card (NID) number or passport number
• Photograph or scanned identity document (submitted during KYC verification)
• Username selected at registration

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address, including city, district, and postcode

2.3 Financial Data

• Mobile wallet account identifiers (e.g., bKash number, Nagad number, Rocket number)
• Bank account name and number (where applicable)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Account balance at any given point in time

2.4 Gaming Activity Data

• Bets placed, games played, wager amounts, and outcomes
• Session duration, session start and end times
• Bonus claims, wagering progress, and promotional participation history
• Self-exclusion or responsible gaming tool usage history

2.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Referring URL and pages visited on the platform
• Cookie identifiers and session tokens (see Section 7)

2.6 Communications Data

• Records of live chat conversations with our support team
• Emails sent to and received from [email protected]
• Any information you voluntarily provide in support tickets or feedback forms

3 How We Collect Your Data

tkbazz collects personal data through the following channels:

Collection Channel	Data Categories Collected
Account registration form	Identity data, contact data, password
KYC verification submission	Identity documents, photographs, address proof
Deposit & withdrawal transactions	Financial data, payment method identifiers
Platform usage (automated)	Gaming activity data, session data, device data
Cookies & tracking technologies	Technical data, browsing behaviour, cookie IDs
Support communications	Communications data, any data you share in messages
Third-party payment processors	Transaction confirmation data, wallet identifiers

4 How We Use Your Personal Data

tkbazz uses collected personal data solely for the purposes set out below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent or notifying you of the change.

• Account creation and management: To register your account, authenticate your identity at login, and maintain the accuracy of your profile information.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and to comply with our Know Your Customer (KYC) obligations.
• Payment processing: To process deposits, withdrawals, and related financial transactions via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and any breach of our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Responsible gaming compliance: To monitor gaming patterns and enforce any responsible gaming tools you have applied to your account, including deposit limits and self-exclusion.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, features, and content of the tkbazz platform.
• Legal and regulatory compliance: To comply with any legal obligation, court order, or regulatory requirement applicable to our operations.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

tkbazz processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Performance of a contract: Processing is necessary to deliver the services you have registered for, including account management, payment processing, and gameplay.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including age verification and anti-money laundering obligations.
• Legitimate interests: Processing is necessary for our legitimate business interests — including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: For certain non-essential processing activities such as marketing communications, we rely on your explicit consent. You may withdraw your consent at any time by contacting our support team or updating your account communication preferences.

6 Sharing Your Personal Data

tkbazz may share your personal data with the following categories of third party only where necessary and only to the extent required:

6.1 Payment Service Providers

When you make a deposit or withdrawal, your payment details are shared with the relevant payment service provider (such as bKash, Nagad, Rocket, or Upay) solely to process the transaction. These providers are subject to their own privacy policies and data protection obligations.

6.2 Identity Verification Services

To fulfil our KYC obligations, we may share your identity documents with third-party identity verification service providers. These providers process your data on our behalf under binding data processing agreements and are prohibited from using your data for any other purpose.

6.3 Technology and Infrastructure Partners

We use third-party technology providers for services including cloud hosting, data storage, security monitoring, and customer support tooling. These providers act as data processors and handle your data strictly in accordance with our instructions and applicable data protection requirements.

6.4 Game Content Providers

Casino and slot game content on the tkbazz platform is provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may receive session and game outcome data to facilitate gameplay, resolve disputes, and verify game integrity. They do not receive your full identity or financial data.

6.5 Legal and Regulatory Authorities

tkbazz will disclose personal data to law enforcement, regulatory bodies, or courts where required by law, in response to a valid legal demand, or where we believe disclosure is necessary to prevent fraud, illegal activity, or harm to any individual.

7 Cookies & Tracking Technologies

The tkbazz platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to analyse how users interact with the platform so that we can improve the service.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential to the operation of the platform. Without these cookies, the platform cannot function. These cookies cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to provide a more personalised experience during and between visits.
• Analytics cookies: Collect anonymised, aggregated data about how visitors use the platform — such as which pages are most visited and where users encounter errors — to help us improve performance and content.
• Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login state and preserve your session across page loads during a single visit.

7.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the platform — in particular, blocking strictly necessary cookies will prevent you from logging in or using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

tkbazz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account and identity data	Duration of account + 5 years after closure	Legal and regulatory compliance
Financial transaction records	7 years from transaction date	Anti-money laundering obligations
KYC verification documents	Duration of account + 5 years after closure	Regulatory requirement
Gaming activity logs	3 years from account closure	Dispute resolution and compliance
Support communications	2 years from last interaction	Service quality and dispute reference
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent
Technical / device logs	90 days on a rolling basis	Security monitoring

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual. Where deletion is not immediately possible due to technical constraints, the data is isolated from active processing until deletion can be completed.

9 Data Security

tkbazz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and our servers.
• Encryption at rest for sensitive personal data stored in our databases, including identity documents and financial records.
• Access controls: Personal data is accessible only to authorised tkbazz personnel who require access to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication required for all internal staff accounts with access to personal data systems.
• Regular security audits and vulnerability assessments conducted on our platform infrastructure.
• Intrusion detection and monitoring systems operating continuously to identify and respond to suspicious activity.

While tkbazz takes all reasonable steps to secure your personal data, no platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights or interests, tkbazz will notify affected users promptly and take all necessary remediation steps.

10 Your Data Rights

As a user of the tkbazz platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is pending.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

11 Children's Privacy

The tkbazz platform is strictly intended for adults aged 18 and over. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 18. If you are under 18 years of age, you must not use the platform or provide any personal data to tkbazz.

If tkbazz becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the tkbazz platform, please contact our support team immediately at [email protected] so that we can investigate and act promptly.

12 Third-Party Links

The tkbazz platform does not contain links to external third-party websites for browsing or promotional purposes. However, in the context of payment processing, you may interact with third-party payment provider interfaces (such as bKash or Nagad) that operate independently of the tkbazz platform. These providers are governed by their own privacy policies and data practices, over which tkbazz has no control.

tkbazz is not responsible for the privacy practices or content of any third-party service you interact with in connection with payment transactions. We recommend reviewing the privacy policy of your payment provider directly for information on how your data is handled by them.

13 Changes to This Privacy Policy

tkbazz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made, we will notify registered users via the email address on file and display a prominent notice on the platform. The revised Policy will state the date on which it became effective.

Your continued use of the tkbazz platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact the tkbazz data support team through the following channels:

• Live Chat: Available 24/7 directly on the tkbazz platform. First response typically within 3 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses within 12 hours for standard enquiries; within 48 hours for formal data rights requests.

When contacting us about a data privacy matter, please include your registered username and a clear description of your request. For formal data rights requests, please use the subject line "Data Rights Request" so our team can prioritise and route your query correctly. All data rights requests are handled confidentially and in accordance with the timelines described in Section 10.